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FAQ’s
1. What is LifeCare Family Services/Counseling?
We are a faith-based Community Mental Health Center that offers individual or family therapy, child and adult psychiatric care and counseling, therapeutic case management, and In Home Child and Family Services such as mentoring, life skills, etc...
2. What kind of clinicians do you have on staff?
There are many kinds of counselors, clinicians, and specialties to choose from at LifeCare. We have Psychiatrists, Psychologists, Social Workers, and Licensed Professional Counselors. The definitions for these clinicians are listed below.
Psychiatrists are licensed medical doctors (MDs) who have had additional training in mind-body interaction. Psychiatrists and other physicians can legally prescribe medication for "mental health" problems. Licensed pharmacists can advise on medications, fill prescriptions, and refer to psychiatrists and other health care providers. Psychiatrists usually work with individual adults or children.
Psychologists are trained in individual and group behavior, but usually not in medicine. Licensed clinical psychologists provide therapy and counseling to individual adults and/or kids or groups. Typical psychologists are skilled in using a variety of non-medical tests ("instruments") to help diagnose a person's personality and problems. Like psychiatrists, they often specialize in one or more problem-types. Most psychologists have Master's and Ph.D. degrees. The latter may be called "doctor."
Social Workers usually have less training in instruments, no medical training (unless they work in a hospital), and more training in providing a range of community-networked services to individuals, couples, children, and their families. Licensed psychiatric and clinical social workers provide individual, marital, and family counseling and therapy in public and private agencies; hospital, school, and welfare departments; and private practices. They have Masters (MSW) or Ph.D. level (DSW) degrees, and usually need a state license to practice (LCSW - Licensed Clinical Social Worker).
Marriage and Family Therapists (MFT) and Licensed Professional Counselors (LPC) provide therapy and counseling like clinical social workers. MFTs focus more on healing relationship problems than other (generic) therapists. LPCs are more general. They both are licensed by state organizations like the other service providers.
3. What does faith-based mean?
While we serve people of all faiths, all of our counselors have an understanding to meet an individual right where they are and to show the love of Christ to those we come in contact with. We explore with individuals their personal faith in God, or lack there of, and walk with them through their personal beliefs that might be impacting their life either positively or negatively. The Apostles’ Creed states our common faith; supporting our belief as a staff that there is a place for agreement and this keeps us focused on what we commonly believe together, and not on what separates us.
4. What if I’m not a spiritual person?
LifeCare respects a person’s beliefs, including those who espouse no religion. Our clinicians and staff do not attempt to manipulate anyone to our particular set of beliefs but rather desire to meet individuals where they are and show them the unconditional love and grace we have received as a result of our faith.
5.Is your agency affiliated with any church denomination?
No, we are non-denominational and do not affiliate ourselves with any particular denomination, however, we do have a network of churches that we are affiliated with that are committed to joining us in helping and caring for people as we do.
6.What kind of training do the counselors, therapist, psychologist nd medical staff have?
All LifeCare clinicians have master’s degrees in psychology, social work, or counseling and some are licensed for individual practice and are on panels to accept private insurance.
7.Is what I say kept confidential?
Your relationship to your therapist and to our agency is a personal and private matter. Confidentiality is of utmost importance to our agency. We strictly comply with all federal and state confidentiality laws. We train all of our staff members on confidentiality laws annually. No contact will be made with any outside person and/or agency without your written permission, except in the event of danger to self or others.
8.How can I make an appointment?
For our Nashville office; please call our intake line at (615) 781-0013 Ext. 100. For our Cookeville office; please call (931) 528-0051 Ext. 200.
For our Lebanon office; please call (615)453-1606 ext 300.
You can also call our Toll Free line at 1-877-881-0359 with the above extensions for the appropriate office.
**Please give at least a 24 hour notice of cancellation.
9.Do I need a referral for services?
LifeCare Family Services accepts referrals from individuals, couples, families, physicians, clergy, HMO’s, managed-care organizations and community agencies.
10.What do I bring to my first appointment?
Please bring your insurance card and/or a list of medications and doctors.
11.What are the fees?
LifeCare charges a standard fee for professional counseling. We also offer a sliding scale fee based upon income. Full scale rates are between (roughly) $50-$100 per hour.
12.Can I use insurance?
Yes, we accept most major insurance plans such as BlueCross BlueShield, Magellan, Cigna, United Healthcare, HealthSpring, Signature Health Alliance, PHCS, Aetna, and Medicare.
13.How are payments handled?
We ask that you make your payment or co-payment at each session. We accept cash, check, and/or all major credit cards.
14.What is your contact information?Nashville Office
446 Metroplex Drive Suite A-100
Nashville, TN 37211
Phone: (615) 781-0013
Fax:(615) 781-0688
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Cookeville Office
665 South Jefferson Avenue
Cookeville, TN 38501
Phone:(931) 528-0051
Fax: (931) 528-0021
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Lebanon Office
417 Harding Drive Suite D
Lebanon, TN 37087
Phone: (615) 453-1606
Fax: (615) 453-1607 |
Toll Free: 1-877-881-0359
Nashville: ext. 100
Cookeville: ext. 200
Lebanon: ext. 300 |
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