Duties and Responsibilities include:

1. Maintain an active case load of 25-30 clients per month.
2. Ensure 85% of all clients receive four (4) or more face-to-face encounters during every 30 day billing cycle, with 80% of all encounters taking place in the client's home or in the community.
3. Ensure 15% of all clients receive two (2) or three (3) face-to-face encounters during every 30 day billing cycle, with 80% of all encounters taking place in the client's home or in the community.
4. Ensure that clients and families understand and sign documentation as to their rights, responsibilities, and commitment prior to Community Case Management program participation.
5. Complete a service encounter form for each encounter within a twenty four (24) - seventy two (72) hour period.
6. Establish a Service Plan and obtain signatures within thirty (30) days of referral to the case management program for each client and update service plans every six (6) months.
7. Establish a Crisis Plan for each client within two (2) weeks of referral to the case management program and update annually.
8. Establish good case management skills that include: establishing client strengths and weaknesses, crisis intervention and stabilization, counseling, skill building, therapeutic intervention, advocacy, educational services, monitoring medication compliance, and consulting with school based staff.
9. Required to be flexible and available for clients in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) days a week schedule via a cell phone or pager.
10. Respond to all crisis calls/situations within one (1) hour of receiving the crisis phone call.
11. Notify your Team Leader immediately when a client experiences a crisis situation.
12. Attend individual meetings with your team leaders as needed.
13. Attend weekly peer review meetings and provide an update on each case, documentation of any medical or clinical changes, and report any crisis situations.
14. Participate in and complete Peer Performance Evaluations and/or supervised evaluations.
15. Secure and maintain CRG/TPG rater status and update all CRG/TPG's annually.
16. Respond timely to all QA alerts and corrections as notified.
17. Notify your supervisor when knowledgeable of a possible discharge and send out a Grier Notice to the client.
18. Update all releases every 12 months as indicated on the release.
19. Complete all discharge summaries within thirty (30) days of a client's discharge from the agency and turn them into your team leader.
20. Demonstrate mastery of the 25-areas of training designated by TennCare governing agent.
21. Attend all General Staff Meetings
22. Comply with all LifeCare Family Services Policies and Procedures.
23. Comply with the Federal Confidentiality Law and HIPAA regulations and guidelines to protect the rights of the client.
24. All other duties that are related but not necessarily included within description of responsibilities.
25. Address all internal complaints or concerns with your Team Leader- If the compliant or concern still is not resolved; take complaints or concerns to the Director of Case Management. If no resolution can be found the Director of Case Management will notify the Executive Director.
26. (Contracted Employees: A thirty (30) - ninety (90) day evaluation period and the results of your Employee Performance will determine the decision of becoming a salaried employee or remaining as a contracted hire. In addition to the Employee Performance Evaluation, criteria for becoming a salaried employee depends on three factors: meeting your job requirements, having a full case load, and completing the 25-point training.)

Duties and Responsibilities include:

1. Maintain an active case load of 25-30 clients per month.
2. Ensure 85% of all clients receive four (4) or more face-to-face encounters during every 30 day billing cycle, with 80% of all encounters taking place in the client's home or in the community.
3. Ensure 15% of all clients receive two (2) or three (3) face-to-face encounters during every 30 day billing cycle, with 80% of all encounters taking place in the client's home or in the community.
4. Ensure that clients understand and sign documentation as to their rights, responsibilities, and commitment prior to Community Case Management program participation.
5. Complete a Service Encounter form for each encounter within a twenty four (24) -seventy two (72) hour period.
6. Establish a Service Plan and obtain signatures within thirty (30) days of referral to the case management program for each client and update service plans every six (6) months.
7. Establish a Crisis Plan for each client within two (2) weeks of referral to the case management program and update annually.
8. Establish good case management skills that include: establishing client strengths and weaknesses, crisis intervention and stabilization, counseling, skill building, therapeutic intervention, advocacy, educational services, and monitoring medication compliance.
9. Required to be flexible and available for clients in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) days a week schedule via a cell phone or pager.
10. Respond to all crisis calls/situations within one (1) hour of receiving the crisis phone call.
11. Notify your supervisor immediately when a client experiences a crisis situation.
12. Attend weekly peer review meetings and provide an update on each case quarterly, documentation of any medical or clinical changes, and report any crisis situations.
13. Participate in and complete Peer Performance Evaluations and/or supervised evaluations.
14. Secure and maintain CRG/TPG rater status and update all CRG/TPG's annually.
15. Respond timely to all QA alerts and corrections as notified.
16. Notify your supervisor when knowledgeable of a possible discharge and send out a Grier Notice to the client.
17. Update all releases every 6-12 months as indicated on the release.
18. Complete all discharge summaries within thirty (30) days of a client's discharge from the agency and turn them into your team leader.
19. Demonstrate mastery of the 25-areas of training designated by TennCare governing agent.
20. Attend all General Staff Meetings
21. Comply with all LifeCare Family Services Policies and Procedures.
22. Comply with the Federal Confidentiality Law and HIPPA regulations and guidelines to protect the rights of the client.
23. Address all internal complaints or concerns with your Team Leader- If the compliant or concern still is not resolved; take complaints or concerns to the Director of Case Management. If no resolution can be found the Director of Case Management will notify the Executive Director.
24. All other duties that are related but not necessarily included within description of responsibilities.
25. (Contracted Employees: A thirty (30) - ninety (90) day evaluation period and the results of your Employee Performance will determine the decision of becoming a salaried employee or remaining as a contracted hire. In addition to the Employee Performance Evaluation, criteria for becoming a salaried employee depends on three factors: meeting your job requirements, having a full case load, and completing the 25 point training.)

Duties and Responsibilities include:

1. Maintain an active minimal and maximum case load of six (6) clients per month.
2. Ensure a minimum of twelve (12) face-to-face encounters each month with each client. This includes at least one (1) weekly contact with other systems. (Eight contacts with the child/adolescent and parent and four (4) contacts each month with other systems such as the school, probation officer, or therapist).
3. Ensure that clients and families understand and sign documentation as to their rights, responsibilities, and commitment prior to CTT program participation.
4. Complete a Service Encounter form for each encounter within a twenty four (24) hour period.
5. Establish a Service Plan and obtain signatures within thirty (30) days of referral to the CTT program for each client and update service plans every six (6) months.
6. Establish a Crisis Plan for each client within two (2) weeks of referral to the CTT program and update annually.
7. Establish good case management skills that include: establishing client strengths and weaknesses, crisis intervention and stabilization, counseling, skill building, therapeutic intervention, advocacy, educational services, monitoring medication compliance, and consulting with school based staff.
8. Required to be flexible and available for clients in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) days a week schedule via a cell phone or pager.
9. Respond to all crisis calls/situations within one (1) hour of receiving the crisis phone call.
10. Notify your Team Leader immediately when a client experiences a crisis situation.
11. Attend peer review meetings and provide an update on each case, documentation of any medical or clinical changes, and report any crisis situations.
12. Participate in and complete Peer Performance Evaluations and/or supervised evaluations.
13. Complete Continued Stay Reports at least every ninety (90) days for each client.
14. Secure and maintain CRG/TPG rater status and update all CRG/TPG's annually.
15. Update all releases every 6-12 months as indicated on the release.
16. Respond timely to all QA alerts and corrections as notified.
17. Notify your supervisor when knowledgeable of a possible discharge and step down and send out a Grier Notice to the client.
18. Complete all discharge summaries within thirty (30) days of a client's discharge from the agency and turn them into your team leader.
19. Demonstrate mastery of the 24-areas of training designated by TennCare governing agent.
20. Attend all General Staff Meetings
21. Comply with all LifeCare Family Services Policies and Procedures.
22. Comply with the Federal Confidentiality Law and HIPPA regulations and guidelines to protect the rights of the client.
23. Address all internal complaints or concerns with your Team Leader- If the compliant or concern still is not resolved; take complaints or concerns to the Director of Case Management. If no resolution can be found the Director of Case Management will notify the Executive Director.
24. (Contracted Employees: A ninety (90) day evaluation period and the results of your Employee Performance will determine the decision of becoming a salaried employee or remaining as a contracted hire. In addition to the Employee Performance Evaluation, criteria for becoming a salaried employee depend on two factors: meeting your job requirements and having a full case load.)

Duties and Responsibilities include:

1. Maintain an active minimal and maximum case load of ten (10) to fifteen (15) clients per month. In addition, ensure all start bill cycle date encounters are completed within 24-48 hours of the last ending bill cycle.
2. Ensure a minimum of twelve (12) face-to-face encounters each month with at least 1/3 of all assigned clients. This includes at least one (1) weekly contact with other systems. (Eight contacts with the child/adolescent and parent and four (4) contacts each month with other systems such as the school, probation officer, or therapist).
3. Ensure a minimum of four (4) face-to-face encounters each month with at least 2/3 of all assigned clients. This includes one (1) monthly contact with other systems. (three (3) contacts with the child/adolescent and parent and one (1) contacts each month with other systems such as the school, probation officer, or therapist).
4. Ensure that clients and families understand and sign documentation as to their rights, responsibilities, and commitment prior to CTT program participation.
5. Complete a Service Encounter form for each encounter within a twenty four (24) hour period.
6. Establish a Service Plan and obtain signatures within thirty (30) days of referral to the CTT program for each client and update service plans every six (6) months.
7. Establish a Crisis Plan for each client within two (2) weeks of referral to the CTT program and update annually.
8. Establish good case management skills that include: establishing client strengths and weaknesses, crisis intervention and stabilization, counseling, skill building, therapeutic intervention, advocacy, educational services, monitoring medication compliance, and consulting with school based staff.
9. Required to be flexible and available for clients in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) days a week schedule via a cell phone or pager.
10. Respond to all crisis calls/situations within one (1) hour of receiving the crisis phone call.
11. Notify your Team Leader immediately when a client experiences a crisis situation.
12. Attend peer review meetings and provide an update on each case, documentation of any medical or clinical changes, and report any crisis situations.
13. Participate in and complete Peer Performance Evaluations and/or supervised evaluations.
14. Complete Continued Stay Reports at least every ninety (90) days for each client.
15. Secure and maintain CRG/TPG rater status and update all CRG/TPG's annually.
16. Update all releases every 6-12 months as indicated on the release.
17. Respond timely to all QA alerts and corrections as notified.
18. Notify your supervisor when knowledgeable of a possible discharge and step down and send out a Grier Notice to the client.
19. Complete all discharge summaries within thirty (30) days of a client's discharge from the agency and turn them into your team leader.
20. Demonstrate mastery of the 24-areas of training designated by TennCare governing agent.
21. Attend all General Staff Meetings
22. Comply with all LifeCare Family Services Policies and Procedures.
23. Comply with the Federal Confidentiality Law and HIPPA regulations and guidelines to protect the rights of the client.
24. Address all internal complaints or concerns with your Team Leader- If the compliant or concern still is not resolved; take complaints or concerns to the Director of Case Management. If no resolution can be found the Director of Case Management will notify the Executive Director.
25. (Contracted Employees: A ninety (90) day evaluation period and the results of your Employee Performance will determine the decision of becoming a salaried employee or remaining as a contracted hire. In addition to the Employee Performance Evaluation, criteria for becoming a salaried employee depend on two factors: meeting your job requirements and having a full case load.)

All applicants must have the following:

1. A professional license in the State of Tennessee LMFT. Not a temporary licensure.
2. Must have 2-3 years of work experience within the mental health field.

Duties and Responsibilities include:

1. Ensure that each team member completes four or more face-to-face encounters with the maximum of 85% of their caseload each billing period, with at least 80% of their encounters taking place in the client's home or in the community.
2. Balance individual case manager ratios in accordance with contractual requirements
3. Balance individual case loads for the incentive program, e.g., >50% of team members earn an incentive.
4. Ensure team member incentives are correct.
5. Responsible for the timely submission of all prior authorizations which may be required for clients their team serves.
6. Insure case managers are trained in proper estimation of client case management needs.
7. Build clients for the team, meaning recruitment of clients through various outreach programs, e.g., calling clients to ensure they keep intake appointments.
8. Required to be flexible and available for clients and team members in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) day a week schedule via a cell phone or pager.
9. Ensure that good documentation is being established by each case manager, service plans and crisis plans are completed, CRG/TPG are updated, releases are updated, and all documentation is completed prior to billing.
10. Conduct weekly Peer Review Meetings and complete all needed documentation.
11. Responsible for setting, facilitating, and ensuring that all team members are aware of scheduled team meetings and that all cases are reviewed monthly or quarterly.
12. Closely monitor all cases and note any significant decompensation or progress made.
13. Attend bi-weekly meetings with the Director of Case Management and/or Clinical Director as to the overall progress and/or challenges facing the Adult Community Case Management Program.
14. Assign all new assignments and assure that all case managers call their new clients within 24 hours of receiving a new assignment.
15. Conduct an orientation meeting with new employees, including computer training, case management training, assisting them with the 25-Point training, setting up CRG/TPG training, and assisting them with the transition to new clients.
16. Complete all 30- to 90-day performance evaluations on new employees during the 90-day evaluation period.
17. Complete all annual performance reviews for adult case managers.
18. Ensure case managers are performing in a way that encourages them to see LifeCare as a superior employer.
19. Attend all QMC monthly meetings and compete all QMP indicators on a quarterly basis.
20. Demonstrate mastery of the 25-point areas of training designated by TennCare governing agent.
21. Attend all General Staff Meetings.
22. Comply with all LifeCare Family Services Policies and Procedures.
23. Comply with the Federal Confidentiality Law and HIPPA regulations and guidelines to protect the rights of the client.
24. Address all internal complaints or concerns with your direct supervisor-Director of Case Management- If no resolution can be reached the Director of Case Management will notify the Executive Director.
25. All other duties that are assigned by the Case Management Director but not necessarily included within description of responsibilities.

Duties and Responsibilities include:

1. Serve as the Team Leader and serve as coordinator for the core team as it relates to serving sixty (60) children/adolescents and their families with a maximum team of up to 90 cases.
2. Ensure that the core team has a minimum of 12 face-to-face services per child/adolescent. This includes at least one (1) weekly contact with other systems (eight (8) contacts with the child/adolescent and parent and four (4) contacts each month with other systems such as the school, probation officer, or therapist). Responsible for balancing the team member's caseload to ensure that no more than 33% of the cases are getting 12 or more services in the billing period and at least 67% of the cases are getting four (4) or more services in the billing period.
3. Will be flexible and available for clients and core team members in the event of a crisis or emergency on a twenty-four (24) hour, seven (7) day a week schedule via a cell phone or pager.
4. Balance individual case manager ratios in accordance with contractual requirements
5. Ensure team member incentives are correct.
6. Responsible for the timely submission of all prior authorizations which may be required for clients their team serves.
7. Build clients for the team, meaning recruitment of clients through various outreach programs, e.g., calling clients to ensure they keep intake appointments.
8. Ensure that all pre-diagnosis and assessment of clients are established prior to entering the CTT program, that a comprehensive treatment plan is developed by all Case Managers, that good clinical documentation is being established by each Case Manager by utilizing progress notes and ensure time is properly accounted for, and ensure all documentation is completed prior to billing.
9. Serve as the primary Therapist for the CTT program and ensure documentation of group or individual sessions.
10. Conduct Peer Review Meetings with your core team members.
11. Responsible for setting, facilitating, and ensuring that all CTT staff members are aware of scheduled team meetings and that cases are reviewed or summarized.
12. Closely monitor all 90-day reviews of the progress of each CTT individual child or adolescent is making toward Life Domain goals, and documenting team recommendations as to the need for any further CTT participation if level of stabilization has not been achieved.
13. Attend weekly meetings with the Director of Case Management and/or Clinical Director as to the overall progress and/or challenges facing the CTT program.
14. Conduct an orientation meeting with new employees, including computer training, case management training, setting up CRG/TPG training, and assisting them with the transition to new clients.
15. Complete all 30- to 90-day performance evaluations on new employees during the 90-day evaluation period and verify new employees completion of 25-point training.
16. Complete all annual performance reviews for core team members.
17. Ensure case managers are performing in a way that encourages them to see LifeCare as a superior employer.
18. Complete all required paperwork for the QMP.
19. Demonstrate mastery of the 25-point areas of training designated by TennCare governing agent.
20. Attend all General Staff Meetings.
21. Comply with all LifeCare Family Services Policies and Procedures.
22. Comply with the Federal Confidentiality Law and HIPPA regulations and guidelines to protect the rights of the client.
23. Address all internal complaints or concerns with your direct supervisor-Director of Case Management- If no resolution can be reached, the Director of Case Management will notify the Executive Director.

Duties and Responsibilities include:

1. Perform medication injections, blood work, and urine drug screens on clients as ordered by the physician or nurse practitioner.
2. Provide timely documentation of each encounter or phone contact with a patient including symptoms addressed, need for current treatment, and rationale for any changes in treatment as ordered by prescribers.
3. Work in collaboration with other treatment team members to ensure quality of care and coordination.
4. Conform to standards of timelines in attendance, documentation and quality as defined by agency guidelines and quality assurance plan.
5. Responsible for organizing medication cabinet and keeping all medication up to date and in stock.
6. Responsible for returning phone calls for the psychiatrists and for calling in medication prescriptions into pharmacies.
7. Responsible for coordinating Patient Assistance Prescriptions (PAPs) for TennCare Disenrollees.
8. Responsible for Provider's Quality Management Plans each quarter. Includes the monthly auditing of charts per instruction of Medical Director.
9. Comply with all LifeCare Family Services Policies and Procedures.
10. Comply with Federal Confidentiality Law to protect the rights of the consumer.
11. Address all internal complaints or concerns with your direct supervisor- Medical Director. If no resolution can be found the Medical Director will notify the Executive Director.
12. Other related duties as assigned by the Medical Director.